TeleHK's Virtual PBX Features and Benefits

System Configuration and Management

Hosted service
No hardware, no maintenance for lower costs and ease of use

Central number
Publish just one number for your business, and reach all employees

Web management
Easy-to-use web tool allows configuration over the internet

Unlimited scalability
Start small and grow as needed. Never pay for more than you need.

Real-time monitoring
Know what's happening at all times so you can manage you business

Multi-number option
Support different business identities with shared resources

No busy signals
Unlimited incoming calls without buying more phone lines

Mission critical fault tolerance
No phone system downtime, over five 9's of reliability

Offsite data backups
All account configuration and usage data kept at offsite location

Call Answering

Auto-attendant
Answer all calls professionally, without the need for a receptionist

Custom greeting
Personalized, professional business greeting for all callers

Music/info on hold
Improve your image with a variety of music, or a promotional message

Automated directory
Dial-by-name directory updates itself as employees change

Day and night modes
Change the company greeting at night and/or send all calls to voicemail

Direct Inward Dial
Optionally bypass greetings and send calls directly to an extension

Music jukebox
Choose from over 60 different songs in a hide variety of styles

Call Routing

Virtual extensions
Extensions are assigned to people, not physical phones

Follow-me calling
Calls can automatically follow you to any location there is a phone

Phone-type freedom
Connect to any type of phone, land-line, cellular, VOIP, etc.

Advanced transfers
Transfer calls to other extensions, the operator, voicemail, or a queue

Mail-only extensions
Play informational messages or just take messages

User Experience

Call screening
Know the name of the person calling before deciding to answer

Web-based setup
Set up follow-me and other options or get messages on the web

Call-answer security
Password protect calls so only you can answer them

Do-not-disturb
Send calls directly to voicemail when you don't want interruptions

Conferencing

Conference-on-demand
Start a conference at any time, without reservations or scheduling

Every extension
Each extension can have (or be denied) its own conference room

Flexible security
Lock, password protect, or open a conference room at any time

Real-time monitoring
Watch your conference room activity on-line—see who is on with you

Easy to use
No PINs to remember, no schedules to set up

Voice and fax mail

Never full
No “mailbox is full” messages, no messages lost

Centralized messages
Messages kept centrally, no searching through multiple systems

Personal greetings
Extension owners can record their own voicemail greeting

Notifications
Know when you've got mail through email, pager, and web alerts

Get voicemail anywhere
From any touchtone phone, or listen through email or on the web

Automatic callback
Simply push a button to place a return call to a voice message

Call center and Calls queuing

Virtual call center
Agents in the call center can work from the office, home, or anywhere

Even load distribution
Route calls evenly to all agents, not just a list of numbers

ACD queuing
Full-featured ACD queuing for managing calls to a department

Self-managed agent presence
Queues self-adjust, without admin handling as agents log in or out

Protected queues
Limit access to support queues through password protection

Information on hold
Give your callers promotional messages or music while they wait

Real-time monitoring
Know how many callers are waiting, wait time, and agent status

Queue logs
Audit agent activity and queue history to improve service

Other features

Call Blocking
Block calls from specific phone numbers, exchanges, or area codes

Dynamic operator
Change the individual called for “operator” help

Web callback
Get TeleHK's Virtual PBX rates when traveling by having our system place your calls

Call detail records
Manage your business through complete phone records

Multi-stage dialing
Dial through existing PBXs to unify branch offices

Virtual calling card
Place calls from any touch-tone phone without a calling card