About Enterprise Solution

If your company is already handling a lot of calls, you're going to need a phone system that can keep up. Your ideal system would allow an unlimited number of extensions, would never ring busy, would improve productivity with calls queuing, would constantly update itself with all the latest features without your help, and would keep costs under tight control. The TeleHK Enterprise Service offers it all. Take a look at some of the features:

• Calls queuing . The heart of a big-business phone system, queuing correctly connects calls when the callers know what they want but not who they want. Our business phone system solution implements full calls queuing with even call distribution, calls hunting, overflow queues and self-managed agent presence. Does yours?
• Call routing . Make sure calls to any department are answered by your preferred group first, while letting newer employees come up to speed at a more measured pace. You can even let people from different departments automatically support each other when one group is overloaded, reducing the need for new hires.
• Call logs . You can know what's happening with your system at all times, as well as what happened before you yesterday, or last week. Tweak your organization as needed to provide the very best service to your customers.
• Bridge multiple locations with no hardware . Let employees work wherever is best, but keep them fully integrated into your communications system, without paying for extra hardware or tie lines.
• Reliability that won't quit . If your phone system is down, you're out of business. Every minute of downtime can mean thousands in lost sales and goodwill. Virtual PBX doesn't just back up your data so it can be restored in an emergency, it tries to eliminate downtime by use of redundancy and fault tolerance. We've demonstrated over four 9's of system reliability (99.99%) for over two years.
• No busy signals . When you need more call bandwidth, we switch it in automatically. You don't need to buy more lines to handle more calls. We've got bandwidth to spare and we share it with you as you need it.
• Transfer calls between extensions . It sounds straightforward, but man virtual business phone systems can't handle this simple task. TeleHK PBX system will let you transfer calls to another employee, to the operator, to an calls queue, or directly to your voicemail.
• Forward voice or fax mail to any employee, anywhere in the world . You can get messages in a wide variety of ways, without ever losing touch. And with Virtual PBX, web and email message delivery doesn't come with an additional cost.
• Save thousands or millions in capital costs . Why pay a high hardware bill when you can lower costs and increase flexibility by switching into TeleHK PBX? Get a business phone system solution that doesn't require huge capital expenditure for PBX equipment.
• Save even more on ongoing costs . With TeleHK PBX, you will no longer need to pay for support and upgrade of your PBX system. We keep our system constantly up to date with the latest features. You don't need to hire or contract for PBX support services. You don't even have to pay a receptionist!

Our Enterprise Service is meant for companies with at least 25 employees, but it can save money for any company with 20 or more people. It costs less per extension and includes more free calls queues than our SMB Service. Take a look at our plan comparison for more details. Your CAN have it all in your business phone system.

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