Call Answering

Auto-attendant

The auto-attendant is a central part of the TeleHK's Virtual PBX system. This is the part of the system that initially answers the incoming calls, eliminating the need for a full-time receptionist. Callers hear a custom business greeting, and then are given options for routing their calls.

TeleHK's Virtual PBX gives many options for call routing, including:

• A specific extension number/employee
• An ACD queue (dial 1 for sales, 2 for support, etc.)
• Select an employee by first or last name from a company directory
• Enter a tele-conference
• Transfer to an information extension, such as a message giving driving directions or office hours

You can customize the response of the auto-attendant through your custom greeting.

Custom greeting

The message heard by callers when the auto-attendant answers incoming calls can be changed to meet your specific needs. Setup of your TeleHK's Virtual PBX system includes a professional voice talent recording of the exact greeting you want callers to hear.

You can also use the custom greeting to help callers find the people or information they want. For example, you can direct callers to an ACD queue (dial 1 for sales, 2 for support, etc.) if they know the department they want, but not the name of an individual, or give them access to a company directory.

Music/info on hold

Improving your company image can be as easy as playing a little music. While callers are waiting to be connected to an extension, they can listen to music or a recorded message. Choose music from a wide variety of interesting titles, or generate excitement with a promotional message.

Automated directory

Callers can be given access to a company directory when they don't know a specific extension number. You have the option to base the dial-by-name directory on either the first name or the last name of the employee.

TeleHK's Virtual PBX removes the administrative pain of setting up and maintaining the company directory by handling this activity automatically. To set up and automate the company directory, employees need to make sure that they record their own name to greet callers. Extensions with no recorded name will not be listed in the directory.

Day and night modes

You may want your phone system to act differently after business hours. With TeleHK's Virtual PBX, you have several after-hours options, available at the click of a button:

Change the greeting callers hear, but leave the system fully active. Callers will know that business hours are over, but may still try to connect to an extension. With follow-me calling, answering options, and voicemail each employee can decide if they want to continue to take calls or simply collect messages.

Change the greeting and send all calls to voicemail. You'll know that messages have been recorded through our notification features.

Leave the system in full operation, or put it back when the office opens again.

Direct Inward Dial

Direct Inward Dial (DID) is a well-know PBX function that allows calls to be routed directly to an extension without going through the auto-attendant or hearing a greeting. Typical virtual phone systems don't have the ability to allow this function, but TeleHK's Virtual PBX isn't a typical virtual phone system. We're better.

Music jukebox

Music-on-hold from TeleHK's Virtual PBX means lots of choices. You can select the music you want callers to hear from among over 60 different song titles in eight styles, ranging from Rock & Roll to Country and Classical to Rhythm & Blues. Whether you want callers to hear Fleetwood Mac or Tchaikovsky, we can make it happen.